India’s leading mobile operators rejected 4G newcomer Reliance Jio Infocomm’s request for additional interconnection points, claiming they have already provided sufficient capacity, the Economic Times said.

The Cellular Operators Association of India (COAI) estimates Jio has two million to three million customers and claims the top three operators have given Jio enough capacity to handle up to 20 million users.

But Jio disputes the claim and said the operators have given it access to only 1,400 ports, but 12,500 ports are required to support 22 million subscribers.

The lack of interconnection points, Jio said, is causing its users to experience more than 65 per cent call failures and the situation could get worse and delay its commercial launch, the Times reported.

Last week it accused rival operators of trying to undermine its long-awaited entry into the market. In letters to the government and the Telecom Regulatory Authority of India, it stated incumbent operators were deliberately not providing it with adequate access points or points of interconnection to terminate calls and data.

Jio’s complaints come after COAI wrote its own letter to the telecom department accusing the company of offering a full-blown mobile service disguised as a trial. Jio has attracted 1.5 million users to free voice and data services in a test phase.