T-Mobile blamed for YouMail app ban - Mobile World Live

T-Mobile blamed for YouMail app ban

09 DEC 2011

Developer YouMail saw its Visual Voicemail app withdrawn from Android Market, a move apparently driven by a complaint from T-Mobile USA.

The company received a message from Google’s Android Market support team, which said that “this application could be used in a way that is harmful to devices, networks or users.” It said that “specifically, we have received a complaint from T-Mobile that this application is causing adverse network disruption.”

In a blog post, YouMail said that not only had it not been contacted by T-Mobile, but that “none of the other carriers – AT&T, Verizon or Sprint – has ever complained about YouMail.” It was also critical of Android Market’s “guilty until proven innocent” stance, and that “at a minimum, if one carrier complains, why not simply turn off the app for that carrier – it’s only one checkbox – versus suspending it from anyone?”

The post continued: “YouMail isn’t some fly-by-night company.  We’ve been around for awhile, raised nearly US$13 million to build our technology and start growing our already ample user base.   We have taken well over a billion calls from over 75 million uniques.  That’s been as a result of three million plus downloads and well over two million users. If we had a problem, wouldn’t it have shown up much earlier as part of one of those billion calls?”

So far, T-Mobile has not clarified its position, with YouMail suggesting: “we hate to think this is simply anti-competitive behavior on T-Mobile’s part- simply because we’ve produced an innovative and dramatically better voicemail product than they offer, and that’s free on top of it.”


Steve Costello

Steve works across all of Mobile World Live’s channels and played a lead role in the launch and ongoing success of our apps and devices services. He has been a journalist...More

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