customer service Archives - Mobile World Live

customer service

Spark streamlines contact centre operations

Spark New Zealand completed a migration to a single cloud-based contact centre platform from a …

Beeline CEO calls for refocus on user experience

LIVE FROM GSMA MOBILE 360 EURASIA, MOSCOW: Beeline Russia CEO Alexander Torbakhov (pictured) reminded delegates …

Q&A: Infobip hails chatbots role in customer care

Mobile World Live spoke to Kreso Zmak, director products at omnichannel communication platform Infobip (pictured), …

Blog: What does digital mean for staff?

Digital transformation, like many industry buzzwords, covers a whole host of disparate technologies and ideals …

Bots not hitting customer needs

Operators are increasingly turning to artificial intelligence (AI) bots as a way to streamline customer …

Blog: Can great service and profit be mutually compatible?

Mobile operators are trying really hard to be ‘customer focused’ and at the same time want …