Spark streamlines contact centre operations
Spark New Zealand completed a migration to a single cloud-based contact centre platform from a …
Beeline CEO calls for refocus on user experience
LIVE FROM GSMA MOBILE 360 EURASIA, MOSCOW: Beeline Russia CEO Alexander Torbakhov (pictured) reminded delegates …
Q&A: Infobip hails chatbots role in customer care
Mobile World Live spoke to Kreso Zmak, director products at omnichannel communication platform Infobip (pictured), …
Blog: What does digital mean for staff?
Digital transformation, like many industry buzzwords, covers a whole host of disparate technologies and ideals …
Bots not hitting customer needs
Operators are increasingly turning to artificial intelligence (AI) bots as a way to streamline customer …
Blog: Can great service and profit be mutually compatible?
Mobile operators are trying really hard to be ‘customer focused’ and at the same time want …
