Customers demand seamless and efficient service that is easy to access and frictionless. That’s why customer service providers need to be prepared to provide connected and effective service, no matter which channel a customer uses to engage.
To better understand the benefits, costs, and risks associated with this investment, six customers were interviewed with up to five years of experience using Pega Customer Service. Download our eBook to see what the results were.
Please click here to download the whitepaper.