Communications service providers (CSPs) worldwide have been using robotic process automation (RPA) for many years to automate repetitive, low-value tasks. RPA frees up employees to focus on what they do best: helping customers and being innovative. Fast forward to today and operators are building on RPA with artificial intelligence (AI) to deliver intelligent automation (IA), which has become a strategic tool to help them reimagine their businesses.
Importantly, CSPs can use IA in conjunction with a longterm strategy of adopting open application programming interfaces (APIs) and an open digital architecture to evolve from telcos to techcos.
This whitepaper explains how and provides case studies to illustrate the significant and immediate benefits that are possible with IA.
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