MTN turns to CEM to deliver best-in-class experience
PARTNER CONTENT: Zoltan Miklos, general manager for engineering at MTN South Africa (pictured), shares how …
Vodafone marks social action as key for customer trust
LIVE FROM CEM IN TELECOMS GLOBAL SUMMIT, LONDON: Iris Meijer, CMO at Vodafone Business (pictured), …
Nokia views 5G as key to customer service evolution
LIVE FROM CEM IN TELECOMS GLOBAL SUMMIT, LONDON: Puneet Dhar, VP of customer care solutions …
Facebook sees messaging as key to business success
LIVE FROM CEM IN TELECOMS GLOBAL SUMMIT, LONDON: Client partner at Facebook Sacha Nikita Kraft …
Operators brand consistency as key to customer care
LIVE FROM CEM IN TELECOMS GLOBAL SUMMIT, LONDON: Global operators insisted consistency plays a very …
Creating the ultimate experience to drive growth
PARTNER CONTENT: New services and experiences made possible by 5G can promote industry upgrades, with …
T-Mobile talks up Uncarrier customer service success
LIVE FROM CCA ANNUAL CONVENTION, FORT WORTH, TEXAS: T-Mobile US’ EVP of customer care revealed …
Users want operators to be more like Amazon, Netflix
Mobile customers in the US and UK want their service providers to give them a …
Bots not hitting customer needs
Operators are increasingly turning to artificial intelligence (AI) bots as a way to streamline customer …
AT&T still tackling teething troubles with DirecTV Now
DirecTV Now customers are complaining about not being able to get refunds, with some even …
