customer experience Archives - Mobile World Live

customer experience

MTN turns to CEM to deliver best-in-class experience

PARTNER CONTENT: Zoltan Miklos, general manager for engineering at MTN South Africa (pictured), shares how …

Vodafone marks social action as key for customer trust

LIVE FROM CEM IN TELECOMS GLOBAL SUMMIT, LONDON: Iris Meijer, CMO at Vodafone Business (pictured), …

Nokia views 5G as key to customer service evolution

LIVE FROM CEM IN TELECOMS GLOBAL SUMMIT, LONDON: Puneet Dhar, VP of customer care solutions …

Facebook sees messaging as key to business success

LIVE FROM CEM IN TELECOMS GLOBAL SUMMIT, LONDON: Client partner at Facebook Sacha Nikita Kraft …

Operators brand consistency as key to customer care

LIVE FROM CEM IN TELECOMS GLOBAL SUMMIT, LONDON: Global operators insisted consistency plays a very …

Creating the ultimate experience to drive growth

PARTNER CONTENT: New services and experiences made possible by 5G can promote industry upgrades, with …

T-Mobile talks up Uncarrier customer service success

LIVE FROM CCA ANNUAL CONVENTION, FORT WORTH, TEXAS: T-Mobile US’ EVP of customer care revealed …

Users want operators to be more like Amazon, Netflix

Mobile customers in the US and UK want their service providers to give them a …

Bots not hitting customer needs

Operators are increasingly turning to artificial intelligence (AI) bots as a way to streamline customer …

AT&T still tackling teething troubles with DirecTV Now

DirecTV Now customers are complaining about not being able to get refunds, with some even …