As the telecommunications industry undergoes a seismic transformation in this “New Digital Age”, Communication Service Providers are deploying increasingly complex networks to deliver cutting-edge 5G services. CSPs are unlocking faster speeds, lower latency, and innovative capabilities such as network slicing and mobile edge computing while simultaneously grappling with choices around whether to keep or retire legacy technologies, integrate additional IoT network layers and manage hybrid cloud environments.
The evolution to 5G and the adoption of cloud-based architectures generate unprecedented volumes of operational data. Traditional manual methods of resolving network issues are no longer sustainable. Automated workflows powered by artificial intelligence and machine learning promise to transform network management by empowering CSPs to act on real-time insights extracted from the ocean of available operational data to efficiently resolve service impacts, ensure seamless service delivery and enhance customer satisfaction. This whitepaper explores how the effective application of AI-driven decision-making and workflow automation will become a crucial differentiator for CSPs.
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