EE aims to turn around complaint-ridden broadband service
EE, the UK’s leading operator, instigated “a major overhaul” of customer service at its fixed broadband service prompted, it admitted, by an “unacceptable, high volume of complaints” compared to industry standards.
O2 boss sees something not right in UK mobile market
The UK needs to look at why three of the world’s leading operators – Deutsche Telekom (DT), Orange and Telefonica – are looking to reduce their involvement in the market, Ronan Dunne, O2 UK CEO, said.
UK operators pledge £5B rural spend in government deal
The UK government has struck an agreement with the mobile industry whereby the country’s four operators will together invest £5 billion on improving network coverage — but has dropped its previous idea of imposing national roaming on the industry.
BT in acquisition talks with two UK operators
BT confirmed it is in acquisition talks with two UK operators, one of which is O2, following a media report that Telefonica was willing to offload its UK unit in exchange for a 20 per cent stake in the UK fixed…
Nearly one third of UK users regularly suffer from poor reception – survey
More than half (55 per cent) of users surveyed by UK regulator Ofcom said they never, or hardly ever, endured a loss of mobile signal – but nearly one third (30 per cent) said they encounter such problems at least every…
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