ACMA pushes for improved care for vulnerable users
The Australian Communications and Media Authority (ACMA) introduced rules requiring telecoms operators to more effectively …
Jio targets customer service boost with AI bot
Reliance Jio moved to overhaul its customer service operations, patenting an AI-based bot it expects …
Sprint hones operations with Hive mind
Rob Roy, chief digital officer at Sprint, revealed the operator is preparing updates to its …
T-Mobile US customer care gets personal
Onlookers hoping for the rollout of T-Mobile US’ Layer3 TV offering at its latest Uncarrier …
Asia Briefs: Airtel moves to per second billing, Docomo trials translation app at airport & more
Airtel moves to per second billing India’s largest mobile operator Bharti Airtel has moved all …
