The Telecommunications industry is more important than ever in consumers lives, and decisions made now will influence the future of the industry.
• First, the transition from 4G to 5G and the wider rollout of fibre broadband services is evolving fast.
• Second, the pandemic has changed customers’ usage patterns.
• Third, the medium-term economic forecast points to an increase in the risk of bad debt.
This eBook will suggest that the industry’s future sustainability depends on more than just short-term tactical responses to these challenges. Rather, it requires a different approach to both day-to-day and strategic decision-making, based on accurate analysis of real-time data to assess credit risk, improve customer experiences, and enable smarter, more resilient network management.
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