txtNation, a mobile payments and
solution provider, has launched local
support in the Nordics, starting with
an initial roll out in Denmark and
Sweden.

This support in Denmark will comply with the regulator, Rammeaftalen, and across Sweden for compliance with the Morgan Code of Conduct service requirements for mobile payments and SMS short code billing. txtNation is one of the first mobile aggregators to ensure this is in place.

Local language support for end users and customers is now available, including fast track customer assistance online, meaning customers who have a query can resolve online via txtNation’s award winning dedicated support platform, txtNation SD without support involvement on the phone.

txtNation is working on not just the compliance, but above all else putting in place a model for support that will increase retention and network relations as mobile payments continue to evolve.

Michael Whelan, director of mobile solutions provider txtNation, said: “Mobile payments in Scandinavia is blossoming and in accordance with keeping up with regulations for premium rate services, we have decided to go one stage further put a physical presence in these markets to handle the support, dedicated to the job of assisting customers.”

txtNation is currently working on a local support basis in Denmark and Sweden. Norway and Finland will then follow a localised support strategy for mobile payments, with WAP Billing being launched during the course of this year across all markets.