Need to Train your Colleagues about Agents? CGAP Releases Agent Management Training Package – Mobile World Live

Need to Train your Colleagues about Agents? CGAP Releases Agent Management Training Package

09 JUN 2011

Building a viable agent network is a critical success factor for any branchless banking service. But the industry is in a state of creative chaos with widely divergent approaches (and performance) to rapidly setting up a dense, liquid carpet of agents adhering to service quality standards. In February, CGAP released an Agent Management Toolkit which […]

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