For USAA, Less Is More with Security - Mobile World Live

For USAA, Less Is More with Security

03 MAR 2010

It sounds counterintuitive: USAA Federal Savings Bank’s customers will soon access a more-secure mobile banking service by entering less information.The San Antonio financial company hopes to thwart hackers by adapting a technology currently used for online banking that enables its systems to recognize individual mobile phones. Hackers who have obtained a customer’s log-in credentials would find the data useless, unless they have also managed to steal their phone.In the process, USAA is also making it easier for legitimate users to access its mobile banking site and is eliminating a log-in procedure that some customers have complained is too cumbersome."Now it’s a much more secure access, and definitely a better experience for the customer," Jeff Dennes, USAA’s executive director of mobile, said in an interview.

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