21 March 2023
8:00am PT | 11:00am ET | 16:00 GMT
5G is forcing the telecommunications landscape to evolve at a rapid pace and telcos need to be able to keep up to stay ahead of their competition. They need to have a way to manage their complex connectivity business, while supporting partners and customers in a connected commerce style. But, it’s not just about the technology to scale the business and provide a fast and reliable experience for customers. It’s more than that. It’s about delivering proactive and contextual omnichannel communications, speaking to customers in ways they expect with tailored messages, offers and capabilities to drive real-time customer engagement to move the CX needle.
Join GSMA’s Tim Hatt, Head of Research with CSG’s James Kirby, SVP Global Telco and Eric Carrasquilla, President, Customer Experience as they are joined by Josh Holbrook, VP Strategy & Planning from ATN International to discuss key findings and developments from the GSMA Intelligence Report “Global Mobile Trends 2023: Navigating an Uncertain World” that are shaping the telecommunications industry.