Australia’s largest operator yesterday backtracked on a plan to triple excess data roaming fees and its recent introduction of a flat-rate charge for paper bills.
Telstra CEO Andy Penn (pictured) said in a blog post: “Good leadership means recognising when it is right to change decisions because it is the right thing for our customers.”
The operator said it is scrapping a controversial proposal to increase the excess data fees on its Travel Pass roaming packages from AUD0.03 to AUD0.10 per MB ($0.072) or about AUD100 per GB.
Penn said price increases are often necessary and understands why his teams made the changes, “but they didn’t sit well with me; customers clearly told us the same, so it’s my responsibility to act on behalf of our customers”.
The operator also backed down from a move to charge a flat rate of AUD3.20 on paper bills received by mail or paid over the counter. It will now charge AUD2.20 to receive a paper bill and AUD1.00 for an over-the-counter payment. It will give customers charged the AUD3.20 fee a rebate where applicable.
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