AT&T reaches tentative deal with wireless workers - Mobile World Live

AT&T reaches tentative deal with wireless workers

14 DEC 2017

AT&T agreed a provisional new labour deal covering 21,000 unionised mobility workers across 36 US states, the operator announced.

The Communication Workers of America (CWA) union reported the proposed four-year agreement provides a 10.1 per cent increase in employee wages over the contract term, raising wireless retail workers’ pay to an average of $19.20 per hour.

Workers were also awarded guaranteed customer service work at US call centres, protections which require AT&T to help them find a new job if a call centre or retail location closes, along with flat health insurance cost sharing.

The new agreement was announced after 11 months of negotiation between AT&T and the CWA and a massive worker strike in May. Dennis Trainor, VP of CWA District One, hailed the contract as “historic”, noting it “sets a bold precedent for workers in the telecom industry”.

A majority of the CWA workers covered must now vote to ratify the contract. CWA said voting will be complete by 12 January 2018.


Diana Goovaerts

Diana is Mobile World Live's US Editor, reporting on infrastructure and spectrum rollouts, regulatory issues, and other carrier news from the US market. Diana came to GSMA from her former role as Editor of Wireless Week and CED Magazine, digital-only...

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