Over the past several decades, communications service providers (CSPs) have built an empire on their extensive and reliable infrastructure. This framework not only enabled at-scale deployment of a varied services network, but also provided the foundation for the organization’s business operations and software systems.
While this model served CSPs extraordinarily well in the past, it has begun to show signs of distress in the modern landscape. Digital natives and non-traditional players have made inroads with long-term CSP customers by appealing to their need for immediacy, flexibility and affordability. CSPs are struggling to keep pace, both in terms of creating a customer experience that delivers “anytime, anywhere, any device, any content” access, as well as enabling the back-end integration of technology systems, processes and data stores that will improve operational efficiency and lower the cost to serve.
Our new paper, Digital telco transformation: A pragmatic guide for transforming the core BSS & OSS platforms and experiences for telco service providers, explores these issues, and while each organization’s strategy will be unique, we review how some traditional CSPs have found new life by launching a digital brand to satisfy the needs of the modern customer and sidestep complex integration issues.
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