SKT inks voice authentication deal with Pindrop - Mobile World Live

SKT inks voice authentication deal with Pindrop

16 MAR 2023

SK Telecom (SKT) signed a deal to use security company Pindrop’s AI-based voice authentication technology in its call centres to reduce customer consultation and wait times, with plans to commercialise the service by combining it with its own technology.

The South Korea-based operator stated it began piloting the cloud-based service in 2021 and recently verified its effectiveness through evaluations with customers.

SKT said the technology can “identify a user’s unique voice and authenticate an individual” after a “simple” conversation “without additional authentication”. It added the service can register voiceprints with a “maximum accuracy of 98 per cent” and is “widely used by many global companies” including Verizon and BT.

In addition to its call centres, SKT will deploy the service on devices requiring personal authentication including access control and biometric security.

SKT expects the voice recognition technology to be used for authentication across applications including vehicle access and online shopping.



Joseph Waring

Joseph Waring joins Mobile World Live as the Asia editor for its new Asia channel. Before joining the GSMA, Joseph was group editor for Telecom Asia for more than ten years. In addition to writing features, news and blogs, he...

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