LIVE FROM COMMUNICASIA 2013: Operators should ensure that they use customer service metrics which are focused on providing the best results to customers, rather than focusing on outcomes for the organisation itself, Anthony Thomas, CIO of Vodafone India said. “Change …
LIVE FROM COMMUNICASIA 2013: Operators are facing a number of organisational challenges in making use of the “big data” at their disposal, and in opening this to third-party partners, according to Grant Watts, head of global advertising for SingTel. Likening …
LIVE FROM COMMUNICASIA 2013: Operators face being diverted from understanding the key success factors in the evolving industry by issues such as “owning” the customer and a future of being “dumb pipe” providers, according to Martijn Blanken, managing director of …
Yahoo has acquired GhostBird Software as part of its efforts to improve mobile access to its revamped Flickr photo-sharing service. GhostBird is behind KitCam and the PhotoForge series, advanced photography apps for iOS. According to TechCrunch, KitCam allow mobile photographers …
Mobile social video network Keek made its API available to third party developers so they can integrate its service with their apps. The company has also opened a developer portal that includes a number of tools and resources to help …
More than one third (37 per cent) of US and UK enterprises have their own mobile app stores, according to research by enterprise mobility company Antenna Software. This compares to 14 per cent of respondents who said they were working, …
Verizon Foundation, the operator’s philanthropic arm, has signed a two-year licensing deal under which it will offer health firm MedAdherence’s patient engagement platform to health providers who work with underserved patients. The operator will offer the firm’s platform to healthcare …
The user base for mobile apps is growing 15 times faster than for the ‘stationary internet’, and will soon overtake it. According to research2guidance, the global app user base has seen a compound annual growth rate of 251 per cent …
Unless US-based WhatsApp complies with Saudi Arabia’s telecoms regulation, national authorities have plans to block the popular messaging service within weeks, according to a Reuters report quoting local newspapers. “We have been communicating with WhatsApp and other similar communication platforms …
Tristan O’Tierney (pictured), one of the co-founders of Square, has left the company. He announced his departure in a tweet. Several other senior executives have left the company in recent months. O’Tierney gave no reason for the departure. In terms …
